CAEPIPE LM - SST Licence Manager Protected

Installation

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Make sure that SST Licence Manager (SST-LM) program has been installed before installing CAEPIPE LM.

Troubleshooting

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checkSTRESS

Installation

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It's really important that you review the checkSTRESS User's Manual so that you so that you can properly set up checkSTRESS within your Plant Design software. This is a step you cannot skip with this software or you won't be able to figure out how to make checkSTRESS work properly otherwise. For example, there are some reference field tables that need to be setup initially that will allow checkSTRESS to read and interrupt the data out of your Plant Design software.

* Important note: checkSTRESS is not used independently by loading the program outside of your Plant Design software; instead it is accessed from within your Plant Design software.*

The instructions for installing the activation key are on Page 14 of the checkSTRESS User's Manual.

Troubleshooting

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HOTclash

Installation

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Troubleshooting

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Data Translators

Installation

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Troubleshooting

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SST License Manager (SST-LM)

IMPORTANT NOTE: SST-LM requires .Net Framework 3.5. In Windows 10 and Windows Server R12, please verify that .NET Framework 3.5 is enabled in the "Turn Microsoft features on or off" options setting. For Windows 7 and Windows 8, .NET Framework 3.5 is already installed by default.

Download SST-LM only if it is not installed. Unzip into a temporary folder.

Installation

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Before you get started, please review the SST-LM User's Manual for additional settings or configurations that might be required within your network environment.

Please be sure to install the "setup.exe" file, not the "setup.msi" file. The MSI installer does not work with our SST-LM and will cause an ERROR 2869 if you try to do this.

Please use the option to press the button "More >>" and then "Send email" to email the Product Key to SST's Software Activation Department.

User's Manual

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Deleting Licenses

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Blocking Deletion - Administrator can prevent deleting of product licenses from a remote machine by defining a variable "BlockRemoteDelete=Yes" in the "config.ini" file available in the installation directory of SST-LM.

Troubleshooting

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Error Message: "SST Service is not running." - If you see this error message, please check the SSTLM log file ("C:/Windows/program files (x86)/SSTLM/sstlm.log"). Is the SSTLM service listening to the correct IP address? Make sure that it's not using the loopback IP address of 127.0.0.1 which is only a valid IP for computer troubleshooting and testing. Most times, stop/re-start the SSTLM service will resolve this error.

Stop/Re-Start SST-LM Service - Still having trouble? Have you tried stopping/restarting the SST-LM service? This ensures that the SST-LM environment variables that have been set during installation become activate.

Firewall Help

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Port 12000 - Please ensure port 12000 is open for inbound and outbound traffics on both client and server machines. The SST License Manager service cannot run if port 12000 isn't listening.

Service Help

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Environment Variable Help

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Re-Start SST-LM Service - Always remember to re-start the SSTLM service to activate your modification(s) to the environment variable(s).

Multiple Network Cards - If your computer have more than one network card (e.g., wired and wireless wi-fi connection) then you will need to setup the environment variable "USEIP" to set the primary network card as the "preferred" network card. See instructions on Page 13 of the SST-LM User's Manual for details.

Dynamic IP Address or Work From Multiple Locations (e.g., home/work/client's office) - If your computer has dynamic IP address, then you need to setup the environment variable "SSTLM" to your device name instead of the IP address. However, if you have different work locations, then is necessary to add a new environment variable "SKIPIP" to instruct the SST-LM not to verify the IP address. See instructions on Page 8 of the SST-LM User's Manual for details.

Client/Server Machines Configuration - If you install SST-LM on the server machine, and then install CAEPIPE-LM on the client machine(s), then you will need to manually setup the environment variable "SSTLM" on the client machine(s). See instructions on Page 2 & 3 of the SST-LM User's Manual for details.

Deleting an Environment Variable - please reboot your computer in order for the deletion to actually take effect.