Customer Support

Customer Support is moved to our platform PEXit ( from the conventional email system for better security and tracking. Users can post all support queries to PEXit.

Your Support Query posted to PEXit is visible only to you and the Support Team and NOT to all other PEXit users. In effect, PEXit Customer Support is a private communication and is NOT made public.

Instructions for posting your New Support Queries and Additional Queries related to Previous Support Queries are given here.

CAEPIPE - USB Hardware Key Protected

Installation for New Licenses and Upgrades

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SuperProNet Firewall Help

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SuperProNet Service Help

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CAEPIPE Hardware Key Driver and License Manager

Be sure to check Installation and Troubleshooting Help sections before using any tool from here.

CAEPIPE Hardware Key Drivers/License Manager (Sentinel Protection Installer 7.6.9) FOR Windows 98/ME/NT/2000/XP/Server 2003/2008/Vista (32 bit and 64 bit)/and Windows 7


Note: Safenet recommends using the normal driver un-installation (Control Panel > Add or Remove Programs) for drivers. SSDCleanUp may be used as a last option for driver uninstall. Note there is a 32-bit and a 64-bit version. Use appropriately.

Message: Key was not found

If you must use this tool, check the Sentinel Drivers Page link above for an updated one.

When you open CAEPIPE, if you get a message that says, "Key was not found" use the Sentinel Advanced Medic utility to diagnose the problem and find the USB StandAlone or Network key.

Installation Instructions: Download the Sentinel Advanced Medic program from the link below, unzip the file, and install it to a temporary folder, double-click on the SAM131.exe to install it, then open the program. Click the box in the upper left to enable logging. If you have a StandAlone USB key, click on Troubleshooting button at the bottom left. If you have a Network USB key, click the Network Test button on the bottom center.

Download Sentinel Advanced Medic (556KB) (zip)